THE ART OF WARMTH
At Warm Velvet Candles, we strive to ensure that you are satisfied with your purchase. Since specific commercial policies (including return windows and refund percentages) vary depending on the nature of your order—such as retail purchases versus custom or bulk corporate gifting—applicable terms are confirmed at the time of your order.
If you receive an item that is damaged or defective, please contact us immediately upon receipt. We will work with you to resolve the issue as quickly as possible. Proof of damage may be required.
Approved refunds will be processed based on the original method of payment within a reasonable timeframe. We will notify you once the refund process has been initiated.
If you have any questions about our refund policy for your specific order, please contact us at:
WARM VELVET CANDLES
Email: contact@warmvelvetcandles.com